Frequently Asked Questions
Here are the answers you've been looking for!
What is Mass Save?
Mass Save is a collaborative of Massachusetts' natural gas and electric utilities and energy efficiency service providers, including Berkshire Gas, Blackstone Gas Company, Cape Light Compact, Columbia Gas of Massachusetts, Eversource, Liberty Utilities, National Grid and Unitil. We empower residents, businesses, and communities to make energy efficient upgrades by offering a wide range of services, rebates, incentives, trainings, and information.
These programs and services are managed and delivered by electric and gas program administrators, providing the energy expertise to help you save energy and money. The funding is supported from a charge on customers’ energy bills.
Are you Mass Save?
No we are not. We are a contractor that provides the services of the Mass Save program. They provide the incentives, rebates, and materials, while we are the ones that actually go into your home, complete the assessment, and walk you through the different insulation and heating options at your disposal.
Are you the utilities?
No we are not. We work and partner with the utilities.
What happens during a Home Energy Assessment?
The Home Energy Auditor comes into your home and starts by checking your heating and cooling systems to make sure they are working properly/efficiently. Next, they will check the insulation in the walls to see if it covers the areas it should. Going up to the attic, they will check that there are no gaps in the ceiling where hot air could be escaping. After that, the auditor will change all the inefficient light bulbs with LED light bulbs, install programmable thermostats upon request, and leave you with other energy saving items.
The last piece of business is to sit down with the homeowner and let them know what the needs of the house are, highlighting the different rebates they can take advantage of through Mass Save. The decision is left up to the homeowner.
How long does a Home Energy Assessment take?
It takes between 2-3 hours, depending on the size of the house, how many light bulbs will need to be replaced, etc.
Does it really cost nothing?
The Home Energy Assessment is at no cost to the homeowner because you have already paid for the service due to the energy conservation charge on your energy bill. All the energy saving items you will receive are provided through the Mass Save program. The only thing you would pay for would be the insulation work if that was something you decided to pursue.
What kind of light bulbs will I receive?
Brand new LED light bulbs
Why do you need my account number(s)?
We need to collect your account number to make sure you qualify for the Home Energy Assessment. To sum it up, you must have a residential account (pay a bill) with a participating utility company.
Who qualifies for a Home Energy Assessment?
1. 1-4 Family Home: Single family homes and multi-family homes are eligible, up to 4 units. Mobile homes are also eligible.
2. No Condo Association of >4 Units: More than 4 homes in a condo association, like a gated community, do not qualify.
3. Homeowners and Landlords: Renters should have landlord's approval
4. No Previous Assessment within the past 2 years: You DO NOT qualify if you've had an assessment within the past two years, from a different Mass Save contractor.
5. No Fuel Assistance: You DO NOT qualify if you've received any fuel assistance, including discounted rates. Refer them to the Mass Save website to find their local low-income provider.